Uni Relaxo

1.Do not wash in washing machine or immerse the product or the adapter in water.
2.Always switch off before cleaning and remove the adapter from the socket with clean, dry hands.
3.The massager should be wiped with a slightly moist cloth and dried thoroughly. Do not wipe product with alcohol or harsh chemicals such as thinner or bleach detachable and washable
4.Keep away from heat, fire or exposure to direct sunligh
5.Do not apply excessive pressure or impact onto massager/massage heads.
6.Store the massager in a cool , dry place out of reach of children.
7.Avoid placing heavy items on the massager to prevent damage or deformation
8.Avoid contact with sharp edges or pointed objects which might cut or puncture the Fabric surface.

Power Off First: Always turn off the device and disconnect the USB charging cable before cleaning.

Surface Cleaning: Wipe the exterior with a slightly damp cloth using water or a tiny amount of mild soap. Wipe dry completely with a clean cloth immediately after.

Avoid Harsh Chemicals: Do not use alcohol, thinner, benzene, or abrasive chemical cleaners on the massager.

Never Submerge: Do not immerse the unit, battery port, or charger cable in water or any liquid.

Storage: Store the massager in a cool, safe, and dry environment away from direct sunlight, open flames, or heat sources.

Protect the Shell: Avoid contact with sharp objects that could cut or puncture the inner lining or surface. Do not place heavy items on top of the device to prevent internal airbag deformation.

Policy Overview: Mivana Wellness does not accept returns or exchanges once a product has been delivered.

Damaged / Defective Orders: If your product arrives damaged, defective, or incorrect, you are eligible for a replacement.

Timeline: You must reach out to customer support within seven (7) days of receiving your package.

Requirement: You must provide your Order ID along with an unboxing video clearly showing the defect or damage.