Traveling neck gel pillow

Unzip and remove the outer fabric cover for washing
Hand wash or machine wash the outer cover on a gentle cycle

Do not wash, submerge, or soak the inner gel memory foam core in water

Spot clean the inner core using a damp cloth if necessary
Allow the inner core to air dry naturally in a shaded, well-ventilated area

Avoid direct exposure to sunlight to prevent gel and foam degradation

Keep away from sharp objects to avoid puncturing the core

Policy Overview: Mivana Wellness does not accept returns or exchanges once a product has been delivered.

Damaged / Defective Orders: If your product arrives damaged, defective, or incorrect, you are eligible for a replacement.

Timeline: You must reach out to customer support within seven (7) days of receiving your package.

Requirement: You must provide your Order ID along with an unboxing video clearly showing the defect or damage.